Refund policy
No Refunds or Returns on perishable goods, including coffee and tea.
On non-perishable items, we have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@collincreekcoffee.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@collincreekcoffee.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
No Refunds Provided For:
- Ordering the wrong grind. Please visit our Grinds page for the info you need to see before ordering.
- Ordering the wrong flavors, or a flavor that you don't enjoy. Contact help@collincreekcoffee.com for feedback, or advice.
- Ordering the wrong size. Don't worry! The coffee will keep for months if properly stored.
- Shipping your order to the wrong address. You will need to confirm the address the order is shipping to during Checkout. If you need to change the address, please contact help@collincreekcoffee.com asap.
- Theft. We cannot guarantee the security of your package upon delivery. If your package is stolen, please provide your order information to help@collincreekcoffee.com, and we will work with you to replace your order.
Contact help@collincreekcoffee.com for all other inquiries.